Customer Care Administrator

We're looking for a Customer Service Specialist to join a multinational company with strong financials and impressive stability in the manufacturing sector.

This company is a leader in designing, installing, and servicing specialized machinery—and they’re looking for someone who’s ready to support their customers with energy, professionalism, and a positive attitude.

In this hybrid role (3 days in the Richmond office, 2 days from home), you’ll be the go-to person for inbound customer calls, coordinating service requests, and keeping things running smoothly behind the scenes. You’ll collaborate closely with technicians and internal teams, ensuring top-tier support throughout the after-service process.

If you’ve worked in an industrial or manufacturing environment and have some familiarity with SAP, that’s a big plus. More importantly, you’re someone who enjoys solving problems, staying organized, and connecting with people.

This is a fantastic opportunity to join a growing, supportive team that offers excellent training, strong leadership, and a competitive compensation package ($50,000 to $58,000).

What you'll need to succeed:

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  Exposure to SAP

  
  


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  Availability to work Monday–Friday, 8am–5pm in a hybrid model (3 days on-site in Richmond, 2 days remote)

  
  


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  An interest in customer service and working closely with both clients and technicians

  
  


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  Strong communication skills in verbal and written English

  
  


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  Confidence using computers and inputting data accurately

  
  


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  Legal entitlement to work in Canada

  
  


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  Proof of 2 COVID-19 vaccinations

  
  


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  Ability to pass a background check

  
  

If this sounds like your kind of role, we’d love to hear from you—apply today!